We are pleased to announce the signing of a long‑term agreement with Coca‑Cola HBC to provide support for SAP S/4HANA (FI/CO) functionality in over 20 European countries. The collaboration, launched in 2023, includes:
- consulting services;
- ABAP development and maintenance.
Key completed tasks:
- enhancements in AR (Accounts Receivable), AP (Accounts Payable), and GL (General Ledger) modules;
- participation in upgrading the system to the latest SAP S/4HANA version;
- integration with external systems via SAP Cloud Platform Integration (CPI);
- regular incident support with strict SLA (Service Level Agreement) compliance.
This partnership demonstrates our expertise in SAP solutions and our capability to deliver high‑quality support on an international scale. We look forward to further strengthening our collaboration with Coca‑Cola HBC to optimize their business processes.
ReadmoreK2 Automotive and Oneboost.io have formed a strategic partnership to integrate advanced speech analytics technologies into the operations of car dealers and distribution networks. Their joint initiatives aim to streamline customer service and boost the efficiency of core business processes.
Key challenges addressed
The partnership targets:
- automated processing of customer interactions (calls, chats);
- uncovering hidden customer needs through dialogue analysis;
- enhancing call center and sales team productivity;
- real‑time feedback collection and interpretation;
- identifying opportunities to drive sales growth.
Tools to be developed
The collaboration will deliver:
- automatic speech‑to‑text recognition systems;
- algorithms for detecting emotional tone and key intentions in conversations;
- interactive dashboards displaying service quality metrics (CSAT, NPS);
- mechanisms to identify common customer issues and requests;
- training modules for staff based on successful communication examples.
Business benefits
- Distributors will gain real‑time monitoring capabilities for branch and partner performance.
- Auto dealers can:
- accelerate query resolution;
- reduce communication errors;
- boost customer loyalty through personalized service.
- Call centers will receive tools to:
- objectively assess agent performance;
UzAuto Motors Powertrain has extended the contract for support and modification services for its SAP Business One enterprise information system.
Under the renewed agreement, the service provider will continue to deliver comprehensive technical support for the platform across all levels:
- Level 1 support — initial consultation and ticket registration;
- Level 2 support — resolution of standard technical issues and configuration of standard functionalities;
- Level 3 support — advanced technical assistance, including analysis of complex incidents and system configuration changes.
K2 Automotive and Sherpa have announced a strategic partnership to digitize and automate business processes for automotive dealers and distributors. Their joint solutions aim to enhance operational efficiency across the automotive market through cutting‑edge robotic and intelligent systems.
Partnership objectives
The collaboration focuses on:
- optimizing warehouse operations and logistics;
- automating routine customer service processes;
- improving inventory tracking and management accuracy;
- reducing order processing and delivery times;
- enhancing customer service quality.
Key focus areas
The partnership develops and implements:
- robotic warehouse systems for auto parts storage and order fulfillment;
- automated solutions for vehicle inventory management at dealership lots;
- AI‑powered chatbots and voice assistants for initial customer query handling;
- computer vision systems to inspect vehicle conditions during intake and delivery;
- predictive analytics platforms for demand forecasting and procurement optimization.
Benefits for market participants
- Distributors will gain tools for precise supply chain control and reduced warehouse logistics costs.
- Auto dealers can accelerate customer service, minimize inventory errors, and boost loyalty via digital services.
- Service centers will automate diagnostics and repair planning processes.
“This partnership marks a new era for automotive retail,” said the CEO of K2 Automotive. “Robotics doesn’t just cut costs—it creates a fundamentally better customer experience.”
“We’re combining K2 Automotive’s industry expertise with our technologies to make automation accessible for businesses of all sizes,” emphasized a Sherpa representative. ReadmoreThe developers have launched new functionality in the GMonit observability platform, which allows you to monitor the performance of SAP applications implemented by Russian companies and maintain the performance of popular systems: SAP ERP, SAP CRM, SAP SCM, SAP EWM, SAP HCM, SAP BI/BW, SAP PO/PI, etc.
CNEWS about us - https://www.cnews.ru/news/line/2024-02-06_gmonit_podderzhivaet_rabotosposobnost
K2 Automotive is partnering with Intravision to launch a free Intradesk system certification. Intradesk is a web-based ticketing system.
The system is suitable for processing customer requests, setting tasks, organizing a full-fledged Service Desk or providing outsourcing services. Due to the presence of CRM functionality, Intradesk can be used to automate sales. Become a certified specialist for free!
K2 Automotive implemented and finalized the production module of the SAP Business One system at Toshkent Gullari, which is engaged in the wholesale and retail trade of flowers and decor.
ReadmoreK2 Automotive successfully maintains and develops SAP FI/CO modules together with the AutoMaster system in the Inchcape PLC group of companies in Poland, Lithuania, Latvia, Finland and Estonia.
Clients note the high performance of our work, as well as strict compliance with SLA.
K2 Automotive signed a contract for the support and development of the Intradesk system with Incadea (Germany). Intradesk is a web-based ticketing system.
The system is suitable for processing customer requests, setting tasks, organizing a full-fledged Service Desk or providing outsourcing services. Due to the presence of CRM functionality, Intradesk can be used to automate sales.
K2 Automotive has introduced its own products in Kazakhstan (Terra Motors LCC, Astana Motors LCC) and Armenia (Fora Premium LCC) - electronic vehicle check (eVHC) and Video Capture system module. An electronic vehicle health check (eVHC) is used during a service visit, the vehicle is inspected using a mobile application, tablets and integration with the car dealer's system. In a format convenient for the receiver master and the client, in the active dialogue mode, you can check the main units of the car, note their wear or malfunctions on the screen and receive real-time recommendations for troubleshooting. The Video Capture system module is required for remote coordination of additional faults found during vehicle repairs.
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