Mercedes-Benz Cars Automotive
SAP ERP ECC, support and development.
Key outcomes and benefits:
- Enhanced Supply Chain Management;
- Streamlined Sales and Distribution Processes;
- Improvement of Production and Planning;
- Cost reduction and efficiency increase.
SAP Sales & Service Cloud, implementation for sales departments.
Key outcomes and benefits:
- Unified 360° Customer View;
- Higher Efficiency in Sales and Service Operations;
- Improved Customer Service Quality and Satisfaction;
- Increased Revenue Through Cross-Sell and Up-Sell.
SAP CRM Marketing development and support.
Key outcomes and benefits:
- Creation of a 360° customer view, enabling personalized interactions at every touchpoint (website, dealership, call center);
- Omnichannel engagement — seamless communication across channels (email, SMS, web,);
- Centralized lead management — tracking leads from initial contact to conversion;
- Improved lead conversion rates through targeted marketing and nurturing;
- Streamlined workflow between marketing, sales, and service team.
Scale: Country level OEM Distributor — 50+ Dealers Network.